IT Helpdesk Remote Support Using Chrome Remote Desktop

Owned by Brian Hinds (Unlicensed)
Last updated: May 09, 2023 by Sam Kalagi
1 min read

Introduction

The IT Helpdesk uses Chrome Remote Desktop to allow an IT Helpdesk technician to access your computer remotely. Remote screen sharing is particularly helpful for troubleshooting issues with software or minor computer glitches.



For your safety, only follow steps 6-8 while in direct communication with a Biola IT Helpdesk technician.

Two Ways to Get Remote Help from IT

There are two ways to get IT remote support via Google Meet & Chrome Remote Desktop:

  • Immediate Assistance: Call Biola IT Technical Support and ask to set up a Google Meet support session. Please note that during peak support times, like the beginning of a semester, this option may be limited. Consider a remote support appointment instead.
  • Virtual Appointment (a.k.a. Remote Support): To sign up for a remote support appointment, please see our Information Technology Appointments page, select the Virtual Support appointment, and select a day/time. You will receive a Google appointment email inviting you to the remote support session, along with a meeting link. When it's time for the appointment, click on the meeting link in the email.
StepWhat to do
1

Go to remotedesktop.google.com/support.

2

Click the blue circle download button and save the installer to your desktop.

3

Run the installer by clicking Accept & Install in your browser.

4

Click Yes in the Open Download browser pop-up window.

5

Follow the on-screen instructions to install Chrome Remote Desktop.

6In your browser, click + Generate Code.
7Give the code to the IT Helpdesk Tech.
8

Click Share on the pop-up window asking if you would like to allow the technician to see and control your computer.