Cisco Unity Voicemail - Quick Start Guide

Owned by Scott Himes
Last updated: Apr 20, 2022 by gregg.sasis
3 min read

To set up your new Cisco Unity voicemail box, follow the steps below to completion. The process should take two minutes.

(Note: Use these instructions if you are creating a PIN and greetings for the first time. Click here if you do not remember your voice mail PIN.)

Set up recorded name, personal greeting, and set your access PIN from a Cisco deskphone:

  1. Pick up the handset on your Cisco VoIP phone.
  2. Press the Messages button. 
  3. Enter the default 6-digit* voicemail PIN of 124774, followed by the # key.
  4. Follow the voice prompts, recording your recorded name first, followed by the # key.
  5. Next, record a personal greeting, followed by the # key.
  6. Enter a new 6-digit voicemail PIN, followed by the # key.
  7. Enter your new 6-digit voicemail PIN again, followed by #.
  8. Finally, agree to be listed in directory assistance.
  9. Your Cisco Unity voicemail box is now ready, and you can hang up.

*The Cisco PIN creation process is pretty strict when it comes to numbers used for security.  Try using two of your favorite numbers and add your favorite year to make a new six digit PIN

Set up recorded name, personal greeting, and set your access PIN from Cisco Jabber:

  1. Click on Search or Call from Cisco Jabber
  2. Enter #4700, followed by the return key.
  3. Enter "*", then enter the extension when prompted for "ID"
  4. Enter the default 6-digit* voicemail PIN of 124774, followed by the # key.
  5. Follow the voice prompts, recording your recorded name first, followed by the # key.
  6. Next, record a personal greeting, followed by the # key.
  7. Enter a new 6-digit voicemail PIN, followed by the # key.
  8. Enter your new 6-digit voicemail PIN again, followed by #.
  9. Finally, agree to be listed in directory assistance.
  10. Your Cisco Unity voicemail box is now ready, and you can hang up.

*The Cisco PIN creation process is pretty strict when it comes to numbers used for security.  Try using two of your favorite numbers and add your favorite year to make a new six digit PIN

Set up recorded name, personal greeting, and set your access PIN for a Department's Main number from a Cisco deskphone:

  1. Pick up the handset on your Cisco VoIP phone.
  2. Press the Messages button. 
  3. Enter "*", then enter the extension when prompted for "ID"
  4. Enter the default 6-digit* voicemail PIN of 124774, followed by the # key.
  5. Follow the voice prompts, recording your recorded name first, followed by the # key.
  6. Next, record a personal greeting, followed by the # key.
  7. Enter a new 6-digit voicemail PIN, followed by the # key.
  8. Enter your new 6-digit voicemail PIN again, followed by #.
  9. Finally, agree to be listed in directory assistance.
  10. Your Cisco Unity voicemail box is now ready, and you can hang up.

*The Cisco PIN creation process is pretty strict when it comes to numbers used for security.  Try using two of your favorite numbers and add your favorite year to make a new six digit PIN

Cisco Guidelines: Check for Trivial Passwords

  • The password must be six digits long.
  • The digits are not all the same (for example, 9999).
  • The digits are not consecutive (for example, 1234 or 4321).
  • The password or PIN is not the same as the primary extension that is assigned to the user.
  • The password must not spell their first or last name, their organization or company name, or any other obvious words.
  • The password must not contain their primary extension.
  • The password cannot be the reverse of their primary extension or contain the reverse of their primary extension.
  • The password cannot use the same digits more than twice in a row (for example, 900012).
  • The password cannot be 1-digit increment of a previous password or PIN (for example, 20185 to 20186).
  • The password cannot contain fewer than three different digits (for example, 18181).