Troubleshooting and Minix PC Digital Sign

Owned by Former user (Deleted)
Aug 01, 2019
1 min read
Here are troubleshooting steps to follow from the Helpdesk for a digital sign:
  1. Display is not showing the content
    1. The content is web-based, so the issue could be network related.
      1. Use Rundeck to check the status of the digital sign remotely
        1. Login to rundeck.biola.edu (full-timer only)
        2. Use the "Digital Signage" project type and run the "Restart Digital Sign" job.
          1. This restarts the Minix PC and verifies that it is reachable over the network.
      2. Verify that all cables are plugged-in correctly.
  2. The display is showing some error message over the digital sign content
    1. Take a picture of the error message.
    2. Use Rundeck to restart the Minix computer (see steps above)
    3. If that doesn't resolve it, escalate to a sysadmin, include the picture of the error.